Return And Cancellation Policy

What is your return policy?

Domestic return process 

By filling in the retrun form on the receipt completely, you can return your purchase with its delivery package and receipt (and accessories if there are any) for free. 

After the arrival of the returned items, a notifications email  is sent. Return process is completed within 14 days of the items' arrival date.  



What is your return policy from Outside Turkey?

Return Policy 

You can return your unworn online purchases (underwear, personal care, swimwear and evening dress categories are excluded) in sellable condition without removing their price tags within 14 days from the purchase date. If they are in their original packages with their price tags on and are unworn or unused, you can return products from the underwear, personal care or evening dress categories within 24 hours.

Please do the package in a way to make the barcode visible.
Send your return package with your local postal services. The fee will be covered by you.
Please be sure that you have noted down your tracking number from the shipping company so that your return process can be completed without a problem. In the return processes with no tracking number, you may experience delays and problems.
Your refund will be processed once we receive your package and carry out the necessary checks.